UX Research I UX/UI Design

Internship Project

5 Weeks

2022

PetCare : A Health-tech SaaS

Dashboard

Manage Users

Inventory

My Clinics

Billing and Invoice

Templates

Configuration Settings

Search by clinic name

7

Aryan Sethi

Super Admin

Revenue

Last Year

$3,10,000

% Change

+ 54.20%

₹20,10,000

+80%

Profit

Last Year

$3,10,000

% Change

+ 54.20%

₹10,10,000

+25%

New Customers

Last Year

28,200

% Change

- 12%

25,500

-1.5%

Monthly

Revenue

Jan

Feb

Mar

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Dec

200K

150K

100K

50K

0

Total Income

₹ 15,87,098

₹ 98,988

Revenue

10,00,000

Expense

Monthly

Staff Revenue

Jan

Feb

Mar

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Dec

200K

150K

100K

50K

0

Today | 13 Mar, 23

Bruno Mars

Lab Manager • Change Time

Accept

Dr. Nick Jonas

Veterinarian • Leave Request

Reject

Dr. John Wick

Veterinarian • Leave Request

Accept

John Smith

Lab Manager • Change Time

Accept

Tomorrow | 14 Mar, 23

Nisha Singh

Lab Manager • Change Time

Reject

Pearl | Cat

Blood Test

25 Mar’23

Urgent

Designing Employee Experience for startup providing Pet doctors(vet)

01

Project Overview

Brief

Pet-Care is a SaaS for a startup that connects vets(pet doctors) with clients. There were 5 user(employee) types (Receptionist, Super admin, Vet, Lab manager, Stockist) in the platform.

Problem

The primary challenge was to maintain consistency as there were 5 User Profiles (110 + screens)

Another big challenge was to link all the user stories & make sure everything is connected & error free

My Role

  • Desk Research

  • Scalable Design System

  • Make sure every screen is Mobile friendly

  • Creating Visuals (Mid & High-fidelity Wireframes)

  • Ensure simplicity & consistency of user flow

Team Members

Dhruv

Sakshi

Project Manager - Prabhav

Deliverables

Low-fidelity Wireframes , Design System , High-fidelity Wireframes

Tools

Defining The Scope

'Wants a Hasel free Service'

Discovery call gave us some idea about cilents’s requirements. The platform was to be made from a document which contained a list of required some features, we had to prepare overall employee experience properly linked to employee of each category ie; receptionist, admin, vet etc.

Stage

Mid-Fidelity Wireframes

According to our project plan we started working on Mid Fidelity Wireframes. The whole idea was to make sure we were going into right direction.

Settings

Appointment

Dashboard

Appointment

Vaccination

Plan Items

Reminders

Reports

V Konnect

Upcoming Appointments

Patient Details

Manage Schedules

Reminders

Edit appointment

Edit Schedule

Calendar view

Table with all the details

Settings

Appointment

Dashboard

Appointment

Billing

Reminder

Reports

V Konnect

Soap Notes

Subjective:

Objective:

Assessment:

Plan:

Pet Details

Pet Name:

Pet Age:

Pet Breed:

Weight:

Settings

Appointment

Dashboard

Appointment

Vaccination

Whiteboard

Billing

V Konnect

Appointment Calender

Week

Days

Month

Timeline

Edit Appointment Details

Create New Appointment

Settings

Appointment

Dashboard

Appointment

Vaccination

Whiteboard

Billing

V Konnect

Client/Patient Details

Register new client

Client Name

Phone No.

Email

Date

Time

Patient Name

Doctors

Reason for Visit

Status

Wellness Check Up


Vaccination

Waiting


In Progress


Completed

Existing client

Pet Name

Pet Details

Pet Type

Age

Weight

Gender

Breed

Additional Note

Client Details

Client Name

Email

Phone no.

Search by name or number

Reason for the visit

Existing Vaccination

Settings

Appointment

Dashboard

Appointments

Vaccination

Plan Items

Reports

Reminders

V Konnect

Plan Items Lists

Plan Item

Qty.

Unit price

Service fees

Discount/Coupon

Total

Provider

Edit test details

Generate Invoice

Select Plan Item

Select Group Plan Item

Settings

Appointment

Dashboard

Appointment

Reminders

Reports

V Konnect

Add Reports

Date Filter

Edit Reports

Reminder to upload report

patient name

Sample date

Doctor

Report Type

Blood test

X-ray

Status

Uploaded

Pending

Date of report

View

Settings

V Konnect

Manage Users

Inventory Management

Clinics

Billing

Email

SMS

Configuration Settings

EDIT

EDIT

Customer appointment reminder template

Vaccine reminder template

Settings

V Konnect

Dashboard

Inventory Management

Clinics

Billing

Search by name, number

Add Clinics

Item name

Add/edit inventory

Qty

Expiry date

Vendor

Add/edit Inventory

Settings

Appointment

Dashboard

Appointment

Billing

Reminders

Reports

V Konnect

Medication Name

Dosage

Frequency

Duration

Note

Pet Details

Pet Name:

Pet’s History:

Pet Age:

Pet Breed:

Weight:

Edit Prescription

Prescribe Medicine

Prescribe Test

Note :

Settings

Appointment

Dashboard

Appointments

Vaccination

Plan Items

Reports

Reminders

V Konnect

Add Reports

Date Filter

Edit Reports

patient name

Sample date

Doctor

Report Type

Blood test

X-ray

Status

Uploaded

Pending

Date of report

View

Typography

Colours

Style Guide

Lato

ABCDEFGHIJKLMOPQRSTUVWXYZ

ABCDEFGHIJKLMOPQRSTUVWXYZ

0123456789.?@%

40,32,24,16,12 px

Aa

Primary Main

#03C883

Stroke

White

Grey

#CCCCCC

#FFFFFF

#808080

Shadow

#D1FADF

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Type Here

Pet Name*

Pet Name*

Tap to Select

Enter Date

Pet Name*

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Coronavirus

Coronavirus

Leptospirosin

Leptospirosin

Injection

Search by vaccine name

March 2023

Sun

Mon

Tue

Wed

Thu

Fri

Sat

6

13

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22

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14

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15

22

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9:00 - 9:15 am

9:30 am

10:00 am

10:30 am

11:00 am

11:30 am

Wednesday, March 23

Upcoming Orders

View all

Today

23 March, 2023

Report

Filter

Upload Report

Create PO

Send Request

Pet Details

Book New Appointment

Vaccinations

View EMR

Upload Report

High

Normal

Urgent

Overdue

List

Pet Name

Kitty

@olivia

Phoenix

@phoenix

Candy

@lana

Shero

@demi

CW

Brownie

@candice

Alfie

@natali

Luke

@drew

OD

Orlando

@orlando

Andi

@andi

Micky

@kate

Owner’s Name

Olivia Rhye

@olivia

Phoenix Baker

@phoenix

Lana Steiner

@lana

Demi Wilkinson

@demi

Candice Wu

@candice

Natali Craig

@natali

Drew Cano

@drew

Orlando Diggs

@orlando

Andi Lane

@andi

Kate Morrison

@kate

Doctor

olivia@untitledui.com

phoenix@untitledui.com

lana@untitledui.com

demi@untitledui.com

candice@untitledui.com

natali@untitledui.com

drew@untitledui.com

orlando@untitledui.com

andi@untitledui.com

kate@untitledui.com

Time

10:00 am - 11:00 am

11:00am - 12:00 pm

01:00 pm - 02:00 pm

02:00 pm - 03:00 pm

03: 00 pm - 04:00 pm

04:00 pm - 05:00 pm

05:00 pm - 06:00 pm

orlando@untitledui.com

andi@untitledui.com

kate@untitledui.com

Reason For Visit

Vaccination

General Examination

Vomiting

demi@untitledui.com

candice@untitledui.com

natali@untitledui.com

drew@untitledui.com

orlando@untitledui.com

andi@untitledui.com

kate@untitledui.com

Status

Waiting

In Progress

Completed

Waiting

Waiting

Completed

Completed

Waiting

Waiting

Waiting

Action

Waiting

In Progress

Completed

Waiting

Waiting

Completed

Completed

Waiting

Waiting

Waiting

Previous

1

2

3

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8

9

10

Next

Component Set

Testimonial

Shalini Shah

Manager, PetCare, Bangalore

From the very beginning, you took the time to understand our vision and the unique needs of our business. Your ability to translate complex ideas into intuitive and user-friendly designs is nothing short of exceptional.

You've consistently gone above and beyond to gather feedback and iterate on the designs, making sure that our platform not only meets but exceeds our users' expectations. Your willingness to listen, adapt, and refine has been invaluable in making our SaaS a success.

Thanks to your contributions, our PetCare startup is now equipped with a powerful tool that simplifies pet treatments like vaccinations and check-ups. This, in turn, has not only improved the lives of countless pets but also enhanced the efficiency of our operations.

Siddharth

Developer, PetCare, Bangalore

One of the aspects that truly stands out is your attention to detail. You've left no stone unturned in ensuring that every element of our SaaS platform aligns with our mission of providing top-notch pet treatments.

Stage

Final Design Solution

User 1 : Receptionist

Receptionist has the ability to add ,edit or cancel an appointment as well as clients & generate invoice.

Adding New Clients

Appointment Overview

Generate Invoice

User 2 : Vet (Doctor)

Vet is notified about the the appointment & then do treatments ,upload reports

Uploading Report

Pet Checkup History

Appointment & Client Overview

Appointments

User 3 : Super Admin

The Super admin is one that keeps the record of all process going on in the service.

User Management

Inventory

User 4 : Stockist

The Super admin is one that keeps the record of all process going on in the service.

Adding New Items & Clinics

Creating Purchase Order

Stock & Orders Overview

Clinics

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